Pixie Print Studio

Pixie Print Studio (“we”, “us”, “our”) operates this website. By placing an order through our website, you agree to the terms outlined in this Shipping Policy. This policy is designed to clearly explain shipping timelines, charges, and responsibilities for both domestic and international orders.

1. Order Processing

• All orders are processed within 1–3 business days (excluding Sundays and public holidays).
• During peak seasons, sales, or festive launches, processing times may be slightly longer.
• Orders are shipped only after successful payment confirmation.

2. Shipping Coverage

We ship:

• Across India
• Internationally (select countries – available options will appear at checkout)

3. Shipping Charges

• Shipping charges are calculated at checkout based on:
• Delivery location
• Package weight and dimensions
• Any applicable shipping fees are clearly shown before payment.
• Free shipping offers, if applicable, will be mentioned on the website.
• Cash on Delivery (COD) charges (if enabled) will be applied additionally and shown at checkout.

4. Estimated Delivery Timelines

4.1 Domestic Shipping (India)

• Estimated delivery time: 3–7 business days
• Delivery timelines may vary depending on location and courier partner.

4.2 International Shipping

• Estimated delivery time: 7–25 business days
• Delivery timelines depend on destination country, customs clearance, and courier service.

Please note: Delivery times are estimates and may vary due to customs, weather conditions, or courier delays beyond our control.

5. Digital Products

• Digital downloads (worksheets, printables, projects) are delivered instantly via:
• Email, or
• Customer account download section
• No physical shipping applies to digital products.

6. Tracking Information

• Once your order is shipped, you will receive a shipping confirmation email with a tracking link.
• Tracking updates are subject to the courier’s system availability.

7. Change of Shipping Address

• Shipping address changes are allowed only before dispatch.
• Once an order has been shipped, the delivery address cannot be modified.
• Pixie Print Studio is not responsible for delivery issues due to incorrect addresses provided by the customer.

8. Out-of-Stock Items

• If any item in your order is out of stock:
• We will contact you to offer a refund or
• Ship the remaining items and dispatch the rest once available (if applicable)

9. Delays in Delivery

• If your order is delayed beyond the estimated delivery timeline, please contact us.
• We will coordinate with the courier partner to investigate and assist.

10. Damaged or Lost Parcels

• If your parcel arrives damaged, please:
• Inform us within 48 hours of delivery
• Share clear photos/videos of the package and products
• If your parcel is lost in transit, we will initiate an investigation with the courier.
• Once confirmed, we will offer a replacement or refund, as per our Refund Policy.

11. Customs, Duties & Taxes (International Orders)

• Customs duties, VAT, or import taxes (if applicable) are determined by the destination country.
• These charges are not controlled by Pixie Print Studio and must be borne by the customer unless explicitly stated otherwise at checkout.

12. Cancellations

• Orders can be cancelled only before dispatch.
• Once shipped, cancellations are not possible.
• For cancellation eligibility, please refer to our Refund & Return Policy.

13. Refunds & Returns Reference

• Shipping-related refunds, returns, or replacements are governed by our Refund & Return Policy.
• Digital products are non-refundable and non-returnable once delivered.

14. Customer Support

For shipping-related queries, please contact us at:
📧 pixieprintstudio.com@gmail.com