Pixie Print Studio

Last updated: 11 Feb 2026

Thank you for shopping with Pixie Print Studio. We want you to have a delightful experience with our products. Please read our Refund & Return Policy carefully before making a purchase.

1. Digital Products (Digital Downloads & Printables)

Pixie Print Studio offers digital products such as downloadable worksheets, project printables, and other digital content.

• All digital downloads are non-refundable and non-returnable once the purchase is completed.
• Due to the nature of digital products, we are unable to offer refunds, exchanges, or cancellations after the files have been delivered or accessed.
• Please ensure you review the product description carefully before purchasing.

If you face any technical issues with downloading or accessing your files, please contact us at [your email address], and we will be happy to assist you.

2. Physical Products (Stationery & Grab Bags)

For physical products such as notepads, memo pads, sticker sheets, stationery boxes, or grab bags:

✅ Eligible for Return/Replacement

We accept returns or replacements only if:

• The product received is damaged, defective, or incorrect
• The issue is reported within 48 hours of delivery
• Clear photos or videos of the damaged/incorrect item are shared with us

❌ Not Eligible for Return

We do not accept returns or refunds for:

• Change of mind
• Minor color variations (due to screen/display differences)
• Items damaged due to misuse or improper handling
• Discounted or clearance items
• Mystery / Grab Bags (including Pixie Christmas Grab Bag)

3. Refund Process (If Approved)

• Once your return/refund request is approved, the refund will be processed to the original payment method.
• Refunds may take 5–10 business days to reflect, depending on your bank or payment provider.
• Shipping charges (if any) are non-refundable.

4. Exchanges

• Exchanges are allowed only in case of damaged or incorrect items, subject to stock availability.
• If the replacement item is unavailable, we will issue a refund or store credit at our discretion.

5. Cancellations

• Orders for physical products can be cancelled within 12 hours of placing the order, provided the order has not been shipped.
• Digital orders cannot be cancelled once the purchase is completed.

6. How to Request a Refund or Replacement

To request a refund or replacement, please email us at:

📧 pixieprintstudio.com@gmail.com

Include:

• Order number
• Description of the issue
• Clear photos/videos (if applicable)

7. Contact Us

If you have any questions about this Refund & Return Policy, feel free to reach out to us at:

Pixie Print Studio
📧 Email:pixieprintstudio.com@gmail.com